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Privacy Policy

FortiFi Network Solutions (“FortiFi,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information about visitors to FORTIFINETWORK.COM and our related pages, and about prospective or existing customers who contact us, request quotes, or receive on-site/remote services.

By using our website or services, you agree to this Policy. If you do not agree, please do not use the site.

1) Who we are (Controller)

  • Company: FortiFi Network Solutions

  • Service Area: Austin & Central Texas; remote services U.S.-wide

For EU/UK visitors, FortiFi is the “data controller” for “Website Data.” For managed service work where we handle limited customer employee/device data, we act as a “processor” to the business customer (see Section 11).

2) Scope: Website vs. Service Data

  • Website Data: Information collected via our site (forms, cookies, analytics, email).

  • Service Data: Information we handle while delivering networking/camera services for a customer (e.g., employee names/emails for Wi-Fi credentials, device identifiers). Service Data is governed by our customer agreement and this Policy’s Section 11.

3) Information we collect

A. You provide directly

  • Contact details (name, email, phone, company, role)

  • Project details (address/ZIP, square footage, floor count, issues, photos you upload)

  • Support requests, messages, and testimonials/reviews

  • Billing and transaction info (handled by our payment processor; we do not store full card numbers)

B. Collected automatically (standard web logs)

  • Device and browser info, IP address, referring URL, pages viewed, time on page

  • Cookie and similar IDs (see “Cookies & Tracking”)

C. From third parties (if you enable them)

  • Booking/scheduling info (e.g., Calendly)

  • Analytics/advertising partners (e.g., Google Analytics)

  • Email tools (e.g., Mailchimp)

  • Security/CDN (e.g., Cloudflare)

We do not intentionally collect sensitive personal information via the website.

4) How we use information (Purposes & legal bases)

Purposes

  • Respond to inquiries, provide quotes, schedule work, deliver services

  • Diagnose site issues, secure the site, prevent fraud/abuse

  • Improve content and user experience; measure marketing performance

  • Send service updates and transactional messages

  • With consent, send newsletters or promotions (you can opt out anytime)

Legal bases (GDPR/UK GDPR)

  • Contract (to provide services or respond to your request)

  • Legitimate interests (site security, analytics, service improvement, B2B communications)

  • Consent (email marketing, certain cookies)

  • Legal obligations (records, tax, compliance)

5) Sharing & disclosures

We do not sell personal information. We share limited data with:

  • Service providers/“processors”: hosting, CDN/security (e.g., Cloudflare), email/SMS, form handling (e.g., Contact Form 7 + mail), analytics (e.g., Google Analytics), scheduling (e.g., Calendly), payment processing, CRM/helpdesk.

  • Professional advisors: accountants, auditors, legal.

  • Required by law: to comply with subpoenas, lawful requests, or protect rights, safety, and security.

  • Business transfers: in a merger, acquisition, or asset sale.

We require processors to protect data and use it only as instructed by us.

6) Retention

  • Website inquiries: typically 24 months after last interaction, unless you become a customer; then retained with the customer record.

  • Marketing contacts: until you unsubscribe or we remove inactive subscribers.

  • Service records/invoices: retained as required by law (often 7 years).
    We delete or de-identify data when no longer needed.

7) Security

We use reasonable administrative, technical, and physical safeguards, including TLS encryption, access controls, least-privilege practices, and reputable hosting/CDN providers. No method of transmission or storage is 100% secure; risks remain on the Internet.

8) Cookies & tracking

We use cookies and similar technologies to:

  • Run the site (strictly necessary/security)

  • Measure usage and performance (analytics)

  • Remember preferences (functional)

  • (Optional) Improve ads and measure marketing (advertising)

Managing cookies: You can adjust cookie preferences via our banner (if shown) and your browser settings. Blocking some cookies may impact site functionality. We respond to Global Privacy Control (GPC) signals where required.

9) Your privacy rights

Depending on your location, you may have rights to:

  • Access/know what personal information we hold

  • Correct or delete it

  • Receive a portable copy (data portability)

  • Opt out of marketing or certain tracking

  • Restrict or object to certain processing

  • Appeal a denied request (where applicable)

California/CPRA: You may have rights to know/delete/correct, and to opt out of “sharing” for cross-context behavioral advertising. We do not sell personal information. If we use advertising cookies that qualify as “sharing,” you can opt out via our cookie banner or by contacting us.

How to exercise rights: Email info@fortifinetwork.com with the subject “Privacy Request.” We may verify identity before acting. Authorized agents may submit requests subject to verification.

10) International transfers

We are U.S.-based. If you visit from outside the U.S., your data may be processed in the U.S. and other countries which may have different data protection laws. Where required, we use appropriate safeguards (e.g., SCCs for EEA/UK transfers via our processors).

11) Notice for customers receiving services (Service Data)

When we provide networking or camera services for a business customer, we may process limited personal information about your employees/visitors/devices (e.g., names/emails for Wi-Fi access, device MAC/IP, AP connection logs generated by your systems). In that context:

  • We act as your processor and process Service Data only on your documented instructions under our service agreement or data processing addendum (DPA).

  • You (the customer) are responsible for providing any end-user notices or consents required by law.

  • We do not access camera footage unless explicitly engaged to install, maintain, or troubleshoot your system, and then only as necessary and as agreed.

  • Upon termination, we return or delete Service Data per contract, subject to legal retention obligations.

For residential clients, Service Data is used only to deliver your requested services and support.

12) Children’s privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information. If you believe a child provided personal information through the site, contact us to request deletion.

13) Third-party links

Our site may link to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

14) Changes to this Policy

We may update this Policy from time to time. The “Last updated” date shows the latest revision. Material changes will be posted on this page and, if appropriate, notified by email.

15) Contact us

Questions or requests?
Email: info@fortifinetwork.com

State-Specific Disclosures (U.S.)

California, Colorado, Connecticut, Utah, Virginia residents may have additional rights under state law. To exercise rights, use the methods in Section 9. We will not discriminate against you for exercising your privacy rights.

“Do Not Sell or Share My Personal Information”

We do not sell personal information. If we use advertising cookies that qualify as “sharing,” you can opt out via:

  • Our cookie banner “Do Not Sell or Share” link, or

  • Email info@fortifinetwork.com with the subject “Do Not Share.”

Appendix: Common processors used for our website (informational)

  • Hosting/CDN/Security: Cloudflare, [YOUR HOST]

  • WordPress plugins: Contact Form 7 (+ reCAPTCHA), [others you actually use]

  • Analytics: Google Analytics (IP address, device/browser, usage), with retention and IP anonymization settings you control

  • Scheduling/Meetings: Calendly/Zoom (if enabled)

  • Email/Marketing: [Mailchimp/ConvertKit/etc., if used]

  • Payments: [Stripe/Square/etc., if used—cards processed by provider; FortiFi does not store card numbers]